Somewhere in the world there must be a school where managers study apology avoidance. It is easy to imagine that perpetrator-like managers have already built an impressive array of personal apology avoidance habits and language. Here are four of the most popular strategies for avoiding apology.

Leadership language choices in difficult situations are often early indicators of the dysfunctional nature of leadership. In fact, their behaviors and language choices are often diagnostic of this dysfunction. Here are some examples to watch for.

A manifesto is generally a document that contains language to motivate, activate, energize and inspire appropriate, productive and useful action. When it comes to credibility and trust, the fundamental behavior of an organization reflects its leadership and the leadership’s commitment to trustable behavior.

Your breach response can be technically perfect, but if you fumble and bungle the customer and public response, that’s how your response will be reported, judged and remembered.

Getting ready for breach situations involves seven key levels of work to prevent, detect, deter or manage these crucial, embarrassing and the potentially game-changing nature of hacking can create.

There are many simple, silly ways an individual, organization, product or institution can lose trust and credibility

Trust is fragile. Experience demonstrates that a bond of trust, once broken generally makes re-establishing a relationship tougher. The challenge is to identify those behaviors and attitudes to avoid that can fracture the bond of trust.

Trust is fragile. Experience demonstrates that a bond of trust, once broken generally makes re-establishing a relationship tougher. The challenge is to identify those behaviors and attitudes to avoid that can fracture the bond of trust.

Trust is fragile. A bond of trust, once broken generally makes re-establishing a relationship tougher. Identify those behaviors and attitudes to avoid that can fracture the bond of trust.

Trust is fragile. Experience demonstrates that a bond of trust, once broken generally makes re-establishing a relationship tougher. The challenge is to identify those behaviors and attitudes to avoid that can fracture the bond of trust.