Major Lessons from this Concept: You are looking at the real environment of internal communication. The percentages indicate the influence of a given executive level or source of information on individuals at their desk or workstation.

1. The pattern is pretty clear. The CEO does matter, but the First Line Supervisor matters more.
2. There are two forces at work which are rarely acknowledged: the TGNTM factor and the IMIU factor, as illustrated above. Many employees rely on the person in the next cubicle to keep up.
3. Employees often need to make things up when there are no answers or training to rely on. My estimate is that one in five employee decisions involve making up some part of the response or the information necessary to complete a task or an assignment.

The BIG Lesson: Large numbers of employees find they can ignore information that comes down from on high because they have a co-worker(s) who will do it for them, with interpretations, or making things up, of course. Or, the employee, absent specific guidance, goes ahead and gets things done, anyway. (I made it up.)

What’s Next in Beyond ABC, APR: The Ethical Expectations of Leadership

See you next time.

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Welcome to Beyond ABC, APR. The goal of these notes is that:

1. You find these extremely useful, helpful and applicable to what you do.
2. These concepts trigger additional, more in-depth and constructive thinking, thus making you more influential.
3. A conversation is started with each of you about these topics and what you need to move beyond your current level.

James E. Lukaszewski, ABC, Fellow IABC; APR, Fellow PRSA, BEPS Emeritus

If you have questions, or would like to dive more deeply into the subject of this blog, you can reach me 24/7 at jel@e911.com; 203-948-7029 (voicemail, email, text). I look forward, as a friend and colleague, to helping you achieve the objectives you’ve set for yourself for having a happier, more influential, successful and meaningful career.

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